Authorized Service

VIVID IMAGING's Authorized Service is a strategic resource for medical device manufacturers seeking cost effective alternatives to traditional depot and field-based service product support. Our service should not be considered as “A” typical outsourcing but as a strategic partnership. We customized our service around your business model. Best practices and quality systems are implemented to ensure brand continuity. Our service is designed to be turn-key and fully integrates into your communication and operation systems.

Depot & Field-Based Service (AS)

Outsourcing is often acknowledged as an interim solution that lacks customer service diplomacy. VIVID IMAGING’s Authorized Service is more than an operational outsourcing solution; we are a total customer service provider. VIVID IMAGING is actively engaged in providing direct onsite end-user interface within the healthcare sector. We not only understand the importance of customer service and product uptime, but the importance of protecting your company’s brand. All services are designed to be scalable and transferable from outsource to in-house with minimal effort and without service interruption.   Whether expanding into a new market, preparing for increased business in an existing market or reducing overhead, VIVID IMAGING offers manufacturers’ ISO certified service support solutions to field and depot maintenance. Our highly trained field service staff is dispatch throughout local markets to ensure rapid onsite response, while our depots remain strategically placed for product repair and distribution.

Field Service

• 24/7 Technical Support
• 24 hour Onsite Response Guarantee for most markets
• Onsite Preventive & Corrective Maintenance
• Product Installation, de-installation and relocation
• End User Training

Depot Service

• R&F Lab
• Medical Device Repair Lab
• Engineering
• Design Drafting
• Rapid Prototyping

Technical Support Center (AS)

Providing seamless interface of your organization, our dispatch center is fully integrated with VIVID IMAGING Authorized Service division. When deployed, service request calls are received, processed, and dispatched. All request are fully documented using VIVID IMAGING’s web based CMMS for work order tracking, providing manufactures a complete maintenance picture.   Most importantly, your clients are interfacing with directly VIVID IMAGING’s highly trained technical staff; thus, ensuring prompt and competent technical support.